Accounting Codes (validated)

Monitor long distance usage with high security.

TO USE:

1. Dial 1+ the number you are calling.

2. When asked, enter your validated account code.

3. The number sequence must exactly match the validated account code specified on your account for the line you’re using before the call will be completed.

Must be activated by a customer service representative unless you activated it with your initial service order. A nominal monthly service fee may be charged in some areas. Subject to availability.

Accounting Codes
(non-validated)

Monitor long distance usage with some security.

TO USE:

1. Dial 1+ the number you are calling.

2. When asked, enter a code that’s the exact number of digits you selected for the telephone line.

3. The number sequence can be anything you choose, as long as the number of digits is correct.

Must be activated by a customer service representative unless you activated it with your initial service order. A nominal monthly service fee may be charged in some areas. Subject to availability.

Anonymous Call Rejection

Automatically rejects incoming calls from anonymous callers who have blocked their numbers. Anonymous callers will hear a standard announcement indicating that their call was delivered but the party they are trying to reach is not accepting calls from callers who do not allow delivery of their telephone number. The announcement will then ask the caller to hang up, “unblock” the delivery of their phone number, and call again.

TO USE:

Pick up the phone and press *77 to turn it on.

TO TURN OFF:

Pick up the phone and press *87.

Must be activated by a customer service representative unless you activated it with your initial service order. A nominal monthly service fee may be charged for this feature in some areas. May not be available in some areas.

Auto-Redial

Automatically dials the same phone number as your last outgoing call.

TO USE:

1. After making a call or receiving a busy signal, hang up the phone. Pick up the phone and press *66. The number you dialed will be called back. If the number is still busy, hang up. The auto redial will keep trying the number for 30 minutes.

2. When the busy number and your number are both available, you’ll hear a special ring.

TO TURN OFF:

Pick up the phone, listen for dial tone, and press *86. This will cancel all auto redial requests.

A nominal monthly service fee may be charged for this feature in some areas.

Call Block

Rejects calls from any number you choose and/or the last incoming call. Not guaranteed for for LD, toll-free of or cell phone numbers.

TO USE:
Pick up the phone and listen for dial tone. Press *60 and follow the instructions for turning on the feature, establishing a call blocker list, and adding and removing numbers from the list

TO TURN OFF:
Pick up the phone, press *60, and follow the instructions.

May not be available in some areas.

Caller ID – Name & Number

Identifies the name and phone number of the party calling before you answer (where available). There are no instructions needed; it’s automatic with the right equipment.

Subject to availability. A nominal monthly service fee may be charged ; included for free on certain Birch value packages.

Caller ID Blocking

Blocks delivery of your phone number on a per call basis to the person you are calling

TO USE:

1. Dial *67 before each call.

Caller ID Blocking per Line, and unblocking per call

Blocks delivery of your phone number to all outgoing calls on a specific phone line.

TO TURN OFF:

1. Dial *82 prior to allow delivery your phone number.

Call Customer Care to activate. A nominal monthly service fee may be charged. Subject to availability.

Call Waiting

Alerts you when you have another call while you’re on the line. Call Waiting can easily be deactivated for calls that shouldn’t be interrupted.

TO USE:

1. When you’re on the line and hear the tone that indicates another incoming call, simply flash the switchhook to put your first call on hold and connect to the second call.

2. Flash again to return to the first call.

TO TURN OFF:

Dial *70 and listen for the dial tone before placing your call. During this call only, no call-waiting tones will interrupt your conversation.

Subject to availability. A nominal monthly service fee may be charged ; included for free on certain Birch value packages.

Caller ID on Call Waiting

Identifies the name and phone number of the party calling when you are already on the line (where available). There are no instructions needed; it’s automatic with the right equipment.

Subject to availability and equipment.

Caller ID on Call Waiting Options

Identifies the name and phone number of a second caller while you are already on another call. Call waiting options allow you to talk to the second caller, forward the second call to a message that says “wait a minute” or “call me back”, or transfer to voicemail (this requires call forwarding and a voice mailbox), or join the second call with the first. To operate these features, simply follow the prompts displayed on your call phone set.

Subject to availability and equipment.

Call Forwarding

Transfers all incoming calls to another local or long distance number you choose.

TO USE:

1. Pick up the phone and dial *72. You will hear a dial tone.

2. Enter the number where you want you call forwarded. The call will be placed.

3. When the call is answered, that number is established as the call forwarding number.

4. If there is no answer, hang up and repeat the process. This time a call will not be attempted.

5. You will hear a stutter dial tone. To confirm that call forwarding is established for that number.

TO TURN OFF:

1. Pick up the phone and press *73.

2. You will hear stutter dial tone to confirm call forwarding is deactivated.

Call Forwarding – Busy Line/No Answer

Automatically redirects incoming calls to a pre-designated number or to voicemail. It works automatically when you order it.

Must be activated by a customer service representative unless you activated it with your initial service order. A nominal monthly service fee may be charged in some areas.

Remote Access to Call Forwarding

Allows call forwarding customers to activate, deactivate or change their call forwarding features from a remote location.

TO USE:

1. Dial your access number. If unknown call Birch Customer Care.

2. Enter your phone number that has the remote access service.

3. When asked for your PIN, enter the four-digit code that you selected at sign-up.

4. You’ll be asked to enter a feature code; enter 72 to activate the service or enter 73 to deactivate.

5. Enter the 10-digit number to which you want your call forwarded. You will receive confirmation that your call has been forwarded to the number you’ve selected.

Must dial access number. Access number can be provided by Birch Customer Care.

Selective Call Forwarding

Allows you to forward your most important calls to another number.

TO USE:

1. Dial *63 and follow the prompts.

2. Follow the voice prompts for turning the feature on or off, and for establishing and editing your number-screening list.

Must have call forwarding on your line.

3-way Calling

Lets you easily add a third party to an existing call without operator assistance.

TO USE:

To add a third party to an existing call:

1. Flash the switchhook to put your call on hold and get another dial tone.

2. Dial the number of your next party. You can speak privately with this person and then flash the switchhook again to connect all parties.

3. When you hang up, all parties are disconnected, but you may continue talking with either of the parties you called even if the other hangs up.

Call Hold

Places a call on hold.

TO USE:

1.Flash hook.

2. Dial *52. Your call is on hold

3. To return to the call, hang up the phone and wait for the phone to ring. Answer the phone to return to your call.

Subject to availability.

Conference calling, 6 -way

Lets you add up to five other parties for a six way callon one line.

TO USE:

1.Pick up the phone and dial *95. You’ll hear a dial tone.

2. Dial the number of your first party. When the call is answered, just flash hook to get another dial tone.

3. Dial the number of your next party. When the call is answered, you can speak privately with this person before connecting the other party to the conference call. Then flash hook again to connect everybody.

4. repeat these steps until you have everyone you want on the call, with a maximum of 5 other parties.

Subject to availability.

Call Return

Lets you automatically return your last incoming call; whether it was answered or missed.

TO USE:

1. After making a call or receiving a busy signal, hang up the phone. Pick up the phone and press *69. The number of the last call you received will be automatically called back.

2. If the number is still busy, hang up. Call Return will keep trying the number for 30 minutes. When it connects, you’ll hear a special ring.

3. Then just pick up the phone.

TO TURN OFF:

To cancel all Call Return requests, pick up the phone, listen for dial tone and dial *89.

Subject to availability.

Long Distance/Toll Restriction

Put a stop to direct dialed long-distance calls made via 1+, 0+, or 0 dialed.

Call Customer Care to activate this feature. Monthly recurring charge applies.

Call Trace

If you receive harassing or threatening phone calls and want to trace the origin of the call, you can use Call Trace by following these steps.

TO USE:

1. After receiving the call, hang up the phone. Immediately pick up the same phone line and press *57 and listen for the announcement. A record should be maintained of the date and time you activated the Call Trace. This will assist with obtaining the Call Trace information.

2. It is important to activate the Call Trace immediately after the harassing or abusive call. If you delay taking action and receive a subsequent incoming call, Call Trace will not trace the correct number. Note that if a Call Waiting tone is received during a call that is to be traced, tracing will occur on the Call Waiting call rather than the original calling number.

4. Birch Security should be notified that you activated Call Trace. Notify Birch Security by calling our Customer Service Center. They will forward the calling number and the other important information to your local law enforcement agency. These traced numbers will only be released to law enforcement.

There may be per trace additional charge.

Selective call acceptance

Lets you automatically choose which calls you want to accept.

TO USE:

•1.Pick up the phone and dial *64.

•2.Follow the voice prompts for turning the feature on or off, and for establishing and editing your call rejection list.

Subject to availability.

Simultaneous call forwarding

If you subscribe to call forwarding variable, call

forwarding busy line/no answer, or selective call

forwarding, this feature allows you to forward up to 99 multiple calls simultaneously. There are no instructions needed. It’s automatic when you order the feature.

Call Customer care to activate.

Speed calling 8

Allows you to store up to 8 frequently used numbers and dial them via a one-digit code.

TO SET UP:

Planning ahead is a good idea. So go ahead and assign speed calling codes for 8 frequently called numbers.

1. Pick up the phone and dial *74, and listen for the dial tone.

2. Enter the first speed calling code you chose.

3. Now punch in the phone number you assigned to

that code. Be sure to include a 1 + area code for long-distance numbers. Several short tones will confirm your entry.

4. Hang up and repeat these steps for each number.

TO USE:

1. Just pick up the phone and dial a speed calling code that you programmed.

2. Dial # to indicate that you’ve finished dialing.

3. Your call is put through.

Subject to availability.

Speed calling 30

Dials any of 30 phone numbers that you choose with the touch of a few buttons.

TO SET UP:

1. Planning ahead is a good idea. So go ahead and assign speed calling codes for up to 30 frequently called numbers.

IMPORTANT: Codes must be two digits but cannot begin with a 1 or 0. Begin assigning your speed calling codes at 20 and continue through 49.

2. Now pick up the phone and dial *75, and listen for dial tone.

3. Enter the first speed calling code you chose.

4. Now punch in the phone number you assigned to that code. Be sure to include a 1 + area code for long-distance numbers. Several short tones will confirm your entry.

5. Hang up and repeat these steps for each number.

TO USE:

1.Just pick up the phone and dial a speed calling code that you programmed.

2. Dial # to indicate that you’ve finished dialing.

3. Your call is put through.

Subject to availability.