Our Leadership

Jim O'Brien

Executive Vice President and Chief Operations Officer

O'Brien has direct oversight of Birch IT, Cloud, Engineering, and Product Development as well as operations groups consisting of Order Assurance, Customer Care, Margin Assurance, and Field Operations.

O’Brien is a 20+year communications operations executive and has served in several executive positions at notable CLECs including Deltacom –now EarthLink– and ICG Communications. O’Brien comes to Birch from Rise Broadband where he most recently served as Senior Vice President of Customer Operations and led all Network and Field Operations, Customer Care, Contact Center and Technical Support groups.