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MAIN NUMBER: 1-888-77-BIRCH (1-888-772-4724)
Billing
7 a.m. to 6 p.m. CST, Monday through Friday
Exceptions: Closed all company holidays (including the day after Thanksgiving)
Submit billing inquiry
Moves, adds and changes
7 a.m. to 6 p.m. CST, Monday through Friday
Exceptions: Closed all company holidays (including
the day after Thanksgiving)
Request status update
Repair
6 a.m. to midnight CST, Monday through Saturday
8 a.m. to 10 p.m. Sunday
Staffed on all holidays
After-hours availability
A technician is on call 24 hours a day, seven
days a week for emergencies, such as loss of
service or dial tone.
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