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CREDIT REQUEST FORM

Latency/packet delivery SLA credits

Please fill out the following form completely before submitting.

If you need help determining whether or not you are eligible for a credit, please review our Internet Service Level Agreement (SLA) and visit our SLA statistics page to check our latency and packet delivery averages. In addition, if you have questions, you might want to visit our SLA FAQs page.
All fields are required.
Birch account name:
Birch account number:
Service street address:
City:
State:
Zip:
Phone number:
Email:
Type of data service:
Type of SLA credit:
 latency packet delivery
Have you verified the latency/packet delivery average on this site?
 yes no
  You will receive an email confirmation when your request has been received and again when your account has been adjusted.  
   
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