Company Celebrates Successes, Plans to Recognize Longest-standing Stakeholders
ATLANTA – February 15, 2016 – Birch Communications, Inc. (“Birch”), leading nationwide provider of communications, network and cloud services to small, mid-sized, enterprise and wholesale businesses celebrates its 20th anniversary this year. In the last two decades, the Atlanta-based company has transformed itself from a competitive telephone service provider into a successful enterprise, serving the complete communications, network, cloud and IT needs of businesses in all 50 U.S. states, Washington D.C., Canada and Puerto Rico.
Birch was founded in Macon, Ga. in 1996 as Access Integrated Networks. A few years later Vincent M. Oddo, Birch President & CEO, along with two partners, acquired a controlling interest in the company. That began a process of transforming the company from a sleepy reseller into a much larger, network-based provider of competitive telecom, network, cloud and IT services. In 2008, following the acquisition of another competitive telco provider, Birch Telecom, the company was renamed Birch Communications.
Today, Birch is a technology powerhouse with over 200,000 customers that rely on its communications, network, Cloud and IT solutions to advance the way they do business and save valuable time, money and resources. Customer service excellence is also a hallmark of Birch and has been recognized over the years many times. The company has repeatedly won the Top 50 Call Center and Certified Center of Excellence awards by BenchmarkPortal for its best-in-class customer care. Known for its 100% U.S. based support, the company also pioneered the development of a specialized Corporate Elite Customer Service program for its largest customers.
Birch’s nationwide IP-Network now spans 44 major markets in 22-states and is comprised of 31,000 route-miles of Metro-Fiber and more than 600 points of presence (POPs). Birch has steadily invested in growing its physical network infrastructure in order to offer dedicated, symmetric, high-speed Internet services to meet its customers’ needs. Customers can now access business-class solutions offering equal upload and download speeds up to 1Gbps.
Birch is uniquely positioned as a one-stop shop for businesses with a portfolio of services providing both private IP-Network solutions and cloud services including TotalCloud PBX, the company’s feature-rich hosted phone system, TotalCloud File Storage, and TotalCloud Data Center, offering virtual and physical servers in four geo-diverse data centers. Having completed stringent SOC2 audits and received a SOC3 certificate, Birch’s data centers are HIPAA and PCI ready. These intense security and compliance audits demonstrate Birch’s commitment to making high-quality, enterprise-grade, cloud technology available to businesses of all sizes.
“This year marks a major milestone for Birch as we celebrate 20 years in business. The fact that in 1996 we began as a small telecom firm and have now become a nationwide, industry-leading, service provider with over 1,100 employees who are committed to delivering the highest level of quality and satisfaction to our customers is a great accomplishment,” said Vincent M. Oddo, President and CEO of Birch.
Birch’s growing list of recent accolades include being named to the Inc. 500/5000’s “List of Fastest Growing Private Companies” a total of six times (most recently in 2015), ranking as a “Top 20 Cisco Solution Provider” by CIOReview Magazine (2015), certified as a “Cisco Master Service Provider” (2015) and also received recognition a total of four times (most recently in 2015) as one of the Atlanta Business Chronicle’s “Top 50/100 Private Companies in Atlanta”.
Oddo continued, “Our customers have enabled us to build a great business – one with longevity, stability, and the resources to continue to take their businesses further and faster. Using our foundation of innovation, I envision that we’ll continue to deliver high-quality technology services for the next 20 years and beyond. On behalf of the entire Birch team, I want to thank all of our customers and partners for making us a part of their business success.”
The company plans to recognize their longest-standing customers, partners and staff in the coming months, as well as host a company-wide celebration luncheon and awards ceremony in June.
Birch Communications, Inc. is a leading communications, network, cloud and IT solutions provider celebrating 20 years in business (1996-2016). Recognized for exceptional customer experience, Birch delivers cost-effective solutions that assist small, mid-sized, enterprise and wholesale businesses to increase their productivity. Its industry-leading product portfolio is available nationwide and includes Metro-Fiber, Metro-Ethernet, unified communications (UC), hosted phone systems, hosted data centers, and hosted file storage services. For more information, visit birch.com.
Marketing & Communications
Birch Communications, Inc.