Birch Communications Ranks in Top 100 Call Centers in U.S.
Macon, Ga. – April 18, 2013 - Birch Communications, Inc., a leading IP-based telecom and managed services provider to small- and medium-sized businesses, announced today it has earned the Top 100 Call Center award for 2013 from BenchmarkPortal. The Top 100 competition compares the performance of contact centers throughout North America by evaluating their key metrics against industry peers. Entries are all cross-checked, validated and approved by certified call center experts, and the resulting submissions are scored on the basis of both quality and cost efficiency.
“It is an honor for us to be compared to peers, and ranked as highly as we are for this award,” noted Chris Aversano, Executive Vice-President and COO of Birch. “Our call center employees answer most calls within 60 seconds or less. We strive to provide more to our customers than they will receive if they contact any other phone company. Our company slogan is ‘At Your Service,’ and at Birch, we mean it.”
The Top 100 contest grouped submissions into three categories according to size for this awards program. Each center was compared with its own industry and assigned numerical ratings. As a result, Birch Communications’ call center was determined to be one of the highest rated performers in North America.
“Birch Communications’ contact center is among the best in its industry. This award was granted on the basis of objective, metrics-driven performance. Birch stood tall against its competitors according to the world’s largest database of call center metrics. This is not easy to do, and we congratulate them on their accomplishment,” said Bruce Belfiore, CEO of BenchmarkPortal.
In February this year, Birch Customer Service was certified as a Center of Excellence by BenchmarkPortal.
About Birch Communications
Birch Communications provides IP-based communications, cloud and managed services to businesses in all 50-states, the District of Columbia, Canada and Puerto Rico. Birch services include: voice, broadband, Internet access, hosted services, managed services, wireless voice, wireless data and many other communications, cloud and managed services. Voice and broadband services are, in most cases, delivered using the Birch secure IP-network. Please visit birch.com for more information.
Birch Communications, Inc.
Senior Manager, Public Relations