Birch Communications Receives Customer Service Recognition
Macon, Ga. – March 4, 2013 - Birch Communications, a leading IP-based communications and cloud services provider to small and medium-sized businesses, announced today it has once again become certified as a Center of Excellence by BenchmarkPortal. The Center of Excellence recognition is one of the most prestigious awards in the customer service and support industry.
“We have said for years that the people in our Birch Customer Service Department offer our customers superior service, with an award-winning attitude,” noted Chris Aversano, Executive Vice-President and COO of Birch. “This award is formal recognition of something our departments, and all our staff, work daily to achieve.”
Contact Centers achieve the Center of Excellence distinction based on a best-practice metrics drawn from the world’s largest database of objective and quantitative data that is audited and validated by researchers from BenchmarkPortal.
“We have a tremendous volume of calls come in to our call centers, both in Macon, Georgia and Emporia, Kansas. Our customer care specialists work with each customer on their individual concerns and track down any issues until they are completely resolved,” said Tosha Cornali, Director of Customer Care at Birch. “Frequently, Birch customers express their surprise at how much we are willing to do for them; especially compared to experiences they have had with other phone companies. Our company slogan is ‘At Your Service,’ and at Birch, we mean it.”
About Birch Communications
Birch Communications provides IP-based communications, cloud and managed services to businesses in all 50-states, the District of Columbia, Canada and Puerto Rico. Birch services include: voice, broadband, Internet access, hosted services, managed services, wireless voice, wireless data and many other communications, cloud and managed services. Voice and broadband services are, in most cases, delivered using the Birch secure IP-network. Please visit birch.com for more information.
Birch Communications, Inc.
Senior Manager, Public Relations