Continued Investment in Products and Process to Improve Customer Experience.
Atlanta – April 27, 2015 – Birch Communications, Inc., (“Birch”) a leading technology service provider of IP-based communications, broadband, cloud and IT-services to small, mid-sized, enterprise and wholesale businesses, announced today it has enhanced its Multi-Protocol Label Switching (MPLS) product by expanding its available footprint and improving the service delivery experience for new and existing customers.
Birch’s MPLS product securely connects corporate and branch offices nationally over its carrier-grade, privately-owned IP-Network that supports all mission-critical voice and data traffic. It provides custom virtual local area network solutions with Quality of Service and can be used to provide network redundancy for customers. Customers requiring compliance to security standards benefit from encrypted and authenticated security through the secure conduit supplied by the Birch MPLS service.
Additionally, enterprises can benefit from one virtual network that routes data access to information and applications from all locations equally. MPLS can be provided through any service delivery method on Birch’s nationwide IP-Network with over 600 Points of Presence (POPs) in 22 states, spanning 31,000 fiber-route miles and through network to network interfaces, making Birch’s MPLS service available nationwide.
“Enhancing the nationwide footprint of our MPLS product as well as improving the service delivery process for all new MPLS installations has enabled us to accelerate service turn up and give customers greater control over their service provisioning experience,” said David Gibson, Vice President of Business Development at Birch. “At Birch, we strive to constantly improve our products and in this case we are able to improve the service and the delivery intervals so that our customers are able to install and use our products more rapidly.”
Birch’s product development and service delivery teams meet on a weekly basis to identify opportunities to improve product functionality and decrease installation and activation intervals. This process helps Birch deliver better solutions for its customers and eliminates unnecessary delays.
“Our teams have been working hard to close gaps by maximizing functionality, order flow and processes,” said Fred Borchuck, Senior Product Manager at Birch. “We will continue to make modifications like this to ensure our customers are satisfied with all of our offerings, including our MPLS product.”
About Birch Communications
Birch Communications, Inc. is a leading technology service provider of IP-based communications, broadband, cloud and IT services to small, mid-sized, enterprise and wholesale businesses. Our services comprise voice, network, cloud and IT services in all 50 U.S. states, Washington DC, Canada and Puerto Rico. For more information, visit birch.com.
Director of Marketing Communications
Birch Communications, Inc.