Press Releases

    Birch Enhances Service Delivery Capabilities


    Posted by David Aparicio

    Mar 23, 2015 6:00:00 AM

    Company Mobilizes New Order Processing Resources to Support Growth  

    Atlanta – March 23, 2015 – Birch Communications, Inc., (“Birch”) a leading technology service provider of IP-based communications, broadband, cloud and IT-services to small, mid-sized, enterprise and wholesale businesses, announced today that it has invested in additional management and order processing staff and new system enhancements for its Service Delivery operations to continue its focus on the customer experience from order entry to completion. 


    The company announced Kristen Ritchie as its new Vice President of Order Processing to lead this key area to support rapid customer growth. “Kristen’s expertise and results-oriented approach to tackling complex business issues will bolster our ability to continue to process orders with quality and speed, as well as enhance our post-sale delivery of products and services to best serve our customers. Her prior success leading call center operations, including all care related touch points with Birch's customers, will also be a great asset,” said Vincent M. Oddo, President and CEO of Birch.

    Service Delivery is an important part of producing excellent customer service for Birch customers, and as part of its focus in this area; Birch recently released an exciting system update – the optimization of its online customer portal, BirchConnect℠. Recent enhancements include a more intuitive user interface and functionality that enables customers to better manage their voice, data, cloud and IT services in real-time.

    Additionally, the Service Delivery enhancements include implementing greater process efficiencies. Ritchie highlights these imperatives, saying, “Birch is developing a new organization structure and re-aligning processes within service delivery, which augments our quality and production metrics to enable excellent service to our customers. These efforts yield a rapid and efficient order sequence that flows fluidly from acceptance of the sale to completion of the order.”

    Birch has also hired Chris Bussell to serve as its new Director of Order Processing. Bussell said, “I’m excited to lead this talented team. Our focus on quality and process efficiency continues to produce superior telecommunications products and services to our valued customers, employees and partners.

    These enhancements to Birch’s order processing capabilities, coupled with a robust product and services portfolio and relentless focus on the customer, make Birch a strong technology choice for businesses needing a complete solution. With a high-performance Fiber network which now serves a total of 640 buildings nationwide and high-speed Fiber-optic voice and data services in seven major metro markets across the nation, Birch delivers on the varied needs of businesses. Birch also offers complete voice, network, cloud and IT solutions nationwide and in Canada and Puerto Rico.

     

    About Birch Communications

    Birch Communications, Inc. is a leading technology service provider of IP-based communications, broadband, cloud and IT services to small, mid-sized, enterprise and wholesale businesses. Our services comprise voice, network, cloud and IT services in all 50 U.S. states, Washington DC, Canada and Puerto Rico. For more information, visit birch.com.

     

    Media Contact:
    Tim Phelps
    Director of Marketing Communications 
    Birch Communications, Inc.
    816-300-1456
    tim.phelps@birch.com 

    Topics: Press Release