Press Releases

    Birch Enhances TotalCloud® PBX Product

    Posted by David Aparicio

    Feb 24, 2015 6:00:00 AM

    Latest product offering expands premium features and plans

    Atlanta – February 24, 2015 – Birch Communications, Inc., (“Birch”) a leading technology service provider of IP-based communications, broadband, cloud and IT-services to small, mid-sized, enterprise and wholesale businesses, today announced it has enhanced its TotalCloud® PBX product offering by adding more premium features and scalable plan options, all at a significantly lower cost.

    “With Birch’s simplified, straightforward TotalCloud PBX product, customers can safely rely on one trusted service provider for all of their business communications and cloud needs,” said Vincent M. Oddo, president and CEO of Birch.

    Birch’s TotalCloud PBX is an enterprise-class phone system hosted within the company’s secure Birch Cloud, which is SSAE16/SOC3 certified.  This latest generation of hosted phone system is designed to address the unified communications needs of businesses.  With newly included features like Birch Communicator (for desktop and mobile), interactive voice portal, collaboration calling and parking extensions, businesses of all sizes now have access to services previously available only to larger enterprises.

    Birch’s TotalCloud PBX provides many unique advantages when compared to other phone service providers:

    Birch Communicator App.  Birch includes a softphone application that extends TotalCloud PBX to iPhone and Android mobile phones.  Users can have all of their office features on their mobile devices, like: call transfer, company directory access, extension-to-extension calling, call forwarding, etc.  The Communicator app enables users to maintain a personal and business persona all on the same mobile device.
    Birch Mobile Phones.  Birch offers a selection of the latest phones and devices that easily integrate with TotalCloud PBX. We offer flexible plans with unlimited text and data to keep your employees connected while working remotely.
    Business-class communications with Service Level Agreements (SLAs) Birch’s data centers provide 100% Core Uptime and Enterprise Quality of Service Guarantees with the company’s broadband network. Few providers can offer network services and Quality of Service (QoS) commitments within a SSAE16/SOC3 certified data center environment.
    Scalability and flexibility. There is no limit on users. TotalCloud PBX expands and grows by seat, which means customers can grow their business as employees are added over time.  Birch also offers metered and unlimited plans, allowing businesses to tailor the solution to their needs.

    “Our business customers value complete solutions.  With advanced features and plan options now included in the standard Birch’s TotalCloud PBX product, customers can work more productively, efficiently and remotely than ever before,” said David Gibson, vice president of business development at Birch. “We’re excited to offer a more affordable, easy-to-use product with built-in functionalities that markedly enhance the customer’s experience.” 

    About Birch Communications

    Birch Communications, Inc. is a leading technology service provider of IP-based communications, broadband, cloud and IT services to small, mid-sized, enterprise and wholesale businesses. Our services comprise voice, network, cloud and IT services in all 50 U.S. states, Washington DC, Canada and Puerto Rico. For more information, visit


    Media Contact:
    Tim Phelps
    Director of Marketing Communications 
    Birch Communications, Inc.

    Topics: Press Release