Press Releases

    Birch® Enhances TotalCloud® PBX Product


    Posted by David Aparicio

    Jun 2, 2015 6:00:00 AM

    Company Releases New Version of Communicator Application for Mobile Devices

    Atlanta – June 2, 2015 – Birch Communications, Inc., (“Birch”) a leading technology service provider of IP-based communications, broadband, cloud and IT-services to small, mid-sized, enterprise and wholesale businesses, today released a major enhancement to its Communicator App, which is an extension of its TotalCloud PBX product. Birch’s TotalCloud PBX is an enterprise-class phone system hosted within the company’s secure Birch Cloud, which is SSAE16/SOC3 certified.   

    Using the newly enhanced version of the Communicator App, new and existing Birch customers can fully leverage their remote and increasingly mobile-dependent workforce. Customers can access all of the premium features of TotalCloud PBX on their cell phone, giving them access to the same business identity while working remotely or working in the office with their IP Phone or Desktop Communicator softphone device. Customers also benefit from a sleeker look and feel, with improved icons, slider bars and dial pad. Added functionality like call park and retrieve and Bluetooth for headsets simplifies conference calls on-the-go.  This latest release, along with Birch’s recently announced bring your own device (BYOD) option, represents Birch’s commitment to delivering products that advance connectivity by placing the power directly in the customer’s hands. 

    “I’m especially pleased to announce the availability of this version of Communicator because it demonstrates a continued investment in our customers, products and services,” said David Gibson, Vice President of Business Development at Birch.  “We have enhanced the mobile user experience significantly with this solution. The configuration is fully loaded with the latest technology and delivers the highest performance experience with a single mobile application to access all of the major features of TotalCloud PBX.”

    “Users also benefit from receiving business calls with High Definition (HD) audio quality,” said Mark Harris, Sr. Product Manager at Birch. “With this new version of Communicator, customers benefit from the same HD crystal clear audio performance whether in the office or on their smartphone. Customers can easily move from device to device without interrupting business calls and can distinguish between a call sent to their office and a call to their mobile device number, offering endless flexibility and convenience.  I am excited about this release and our continued product development. Birch is creating tremendous additional value along with our great customer service.”

    Birch’s Communicator App extends the traditional desk phone-based delivery of its Cloud-hosted TotalCloud PBX solution to remote and mobile workers. The application is compatible with iOS 8 and Android 5.0 Lollipop supported devices and is available for download on iTunes and Google Play. 

    About Birch Communications

    Birch Communications, Inc. is a leading technology service provider of IP-based communications, broadband, cloud and IT services to small, mid-sized, enterprise and wholesale businesses. Our services comprise voice, network, cloud and IT services in all 50 U.S. states, Washington DC, Canada and Puerto Rico. For more information, visit birch.com.

     

    Media Contact:
    Tim Phelps
    Director of Marketing Communications 
    Birch Communications, Inc.
    816-300-1456
    tim.phelps@birch.com 

    Topics: Cloud PBX, Press Release, TotalCloud