New Product Portfolio Combines the Best Technologies, Networks and Solutions
Atlanta, GA – October 9, 2014 – Birch Communications, Inc., (“Birch”) a leading technology service provider of IP-based communications, broadband, cloud and IT services to small, mid-sized, enterprise and wholesale businesses, announced today new company branding as well as a comprehensive upgrade to its portfolio of products.
The new refreshed company branding announced today is accompanied by an updated tagline – Communications. Connectivity. Commitment. – to better reflect the company’s new positioning, diverse portfolio of integrated technology solutions and enhanced service capabilities, as well as its relentless focus on customer service.
In addition, the enhanced product portfolio has been built with the most advanced technologies and network capabilities available today. The new products are supported by a large nationwide IP-based network that comprises 600 Points of Presence (PoPs) in 22 states and Washington D.C., Ethernet over Copper, MPLS and Fiber capabilities, 31,000 fiber route miles, 580 fiber-lit buildings and 6 data centers. The enhanced product set was designed specifically to meet the voice, network, cloud and IT services needs of small, medium, enterprise and wholesale businesses nationwide.
These combined network, technology and service enhancements enable Birch to serve customers at every stage of their business lifecycle - from an initial startup with up to 50 employees, to all sectors of the small and medium-sized business (SMB) marketplace, to enterprises with more than 250 employees requiring a national solution across multiple offices and data centers. Birch also serves wholesale customers such as Competitive Local Exchange Carriers (CLECs), Competitive Long Distance Carriers, and Communications and IT services resellers.
“Our mission is to provide high-quality, reliable communications, broadband, cloud and IT services to business customers at the best possible value while giving each of our clients the personal attention they deserve,” said Vincent M. Oddo, president and CEO of Birch. “With new technology infrastructure and enhanced services, we can deliver a comprehensive set of communications and managed service solutions that enable our customers to operate and grow their businesses more efficiently and effectively.”
The new Birch service portfolio comprises four new, streamlined product categories:
- BirchNet Value, BirchNet Basic, BirchNet Essentials - basic telephone services
- TotalCloud PBX - Hosted phone system
- BirchMobile - mobile services
- Complex voice services - PRI, SIP, Analog
- BirchNet - asymmetric DSL connectivity up to 24 Mbps
- BirchLink - enterprise-grade symmetric connectivity with up to 100 Mbps upload and download speeds via T1, Metro Ethernet, and Fiber, plus MPLS and VPN
- BirchMobile Data - wireless continuity and mobile data services
- TotalCloud File Storage - cloud-based file storage
- TotalCloud Managed Hosting - managed hosting and bare metal cloud services
- TotalCloud Data Center – data centers and application management and licensing
- Hosted email
- Fully-managed, professional IT development, deployment and support services including:
- Remote monitoring
- Helpdesk support
- Migration services
The new services portfolio is backed by Birch’s award-winning customer service. Birch has been certified as a “Call Center of Excellence” by Benchmark Portal in 2007, 2013 and 2014, a designation given only to the top 10% of Call Centers in the United States.
Birch Communications, Inc. is a leading technology service provider of IP-based communications, broadband, cloud and IT services to small, mid-sized, enterprise and wholesale businesses. Our services comprise voice, network, cloud and IT services in all 50 U.S. states, Washington D.C., Canada and Puerto Rico. For more information visit http://www.birch.com or follow Birch on https://twitter.com/BirchComm, https://www.facebook.com/BirchComm and www.linkedin.com/company/birch-communications.
Birch Communications, Inc.
Senior Manager, Public Relations