Press Releases

    Birch Launches New Brand and Enhanced Product Set (NEW)

    Posted by

    Oct 9, 2014 1:41:00 PM

    New Product Portfolio Combines the Best Technologies, Networks and Solutions

    Atlanta, GA – October 9, 2014 – Birch Communications, Inc., (“Birch”) a leading technology service provider of IP-based communications, broadband, cloud and IT services to small, mid-sized, enterprise and wholesale businesses, announced today new company branding as well as a comprehensive upgrade to its portfolio of products.

    The new refreshed company branding  announced today is accompanied by an updated tagline – Communications. Connectivity. Commitment. – to better  reflect the company’s new positioning, diverse portfolio of integrated technology solutions and enhanced service capabilities, as well as its relentless focus on customer service.

    In addition, the enhanced product  portfolio has been built with the most advanced technologies and network capabilities  available today. The new products are  supported by a large nationwide IP-based network that comprises 600 Points of  Presence (PoPs) in 22 states and Washington D.C., Ethernet over Copper, MPLS  and Fiber capabilities, 31,000 fiber route miles, 580 fiber-lit buildings and 6  data centers. The enhanced product set  was designed specifically to meet the voice, network, cloud and IT services needs of small, medium, enterprise and wholesale businesses nationwide.

    These combined network,  technology and service enhancements enable Birch to serve customers at every  stage of their business lifecycle - from an initial startup with up to 50  employees, to all sectors of the small and medium-sized business (SMB)  marketplace, to enterprises with more than 250 employees requiring a national  solution across multiple offices and data centers. Birch also serves wholesale customers such as Competitive Local Exchange Carriers (CLECs), Competitive Long  Distance Carriers, and Communications and IT services resellers.

    “Our  mission is to provide high-quality, reliable communications, broadband, cloud  and IT services to business customers at the best possible value while giving  each of our clients the personal attention they deserve,” said Vincent  M. Oddo, president and CEO of Birch. “With new technology infrastructure and  enhanced services, we can deliver a comprehensive set of communications and  managed service solutions that enable our customers to operate and grow their  businesses more efficiently and effectively.”

    The new Birch service portfolio comprises four new, streamlined product categories:


    • BirchNet Value, BirchNet Basic, BirchNet Essentials - basic telephone services
    • TotalCloud PBX -  Hosted phone system
    • BirchMobile -  mobile services
    • Complex voice services - PRI, SIP, Analog


    • BirchNet - asymmetric DSL connectivity up to 24 Mbps
    • BirchLink - enterprise-grade symmetric  connectivity with up to 100 Mbps upload and download speeds via T1, Metro Ethernet, and Fiber, plus MPLS and VPN
    • BirchMobile  Data - wireless continuity and mobile data services


    • TotalCloud File Storage - cloud-based file storage
    • TotalCloud Managed Hosting - managed hosting and bare metal cloud services
    • TotalCloud Data Center – data centers and application management and licensing
    • Hosted email

    BirchIT  Services

    • Fully-managed, professional IT development, deployment and support services including:
      • Remote monitoring
      • Helpdesk support
      • Migration services

    The  new services portfolio is backed by Birch’s award-winning customer service. Birch has been certified as a “Call Center of Excellence” by Benchmark Portal in 2007, 2013 and 2014, a designation given only to the top 10% of Call Centers in the United States.

    About Birch
    Birch  Communications, Inc. is a leading technology service provider of IP-based communications, broadband, cloud and IT services to small, mid-sized, enterprise and wholesale businesses. Our services comprise voice, network, cloud and IT services in all 50 U.S. states, Washington D.C., Canada and Puerto  Rico. For more information visit or follow Birch on, and


    Media Contact:
    Birch Communications, Inc.
    Helga Ojinmah
    Senior Manager, Public Relations

    Topics: Press Release, Marketing & More