Press Releases

    Birch Unveils Optimized Self-Service Portal

    Posted by David Aparicio

    Mar 2, 2015 6:00:00 AM

    Technology improvements allow customers to easily manage select services online

    Atlanta – March 2, 2015 – Birch Communications, Inc., (“Birch”) a leading technology service provider of IP-based communications, broadband, cloud and IT-services to small, mid-sized, enterprise and wholesale businesses, today announced that it has released an enhanced version of its online customer portal – BirchConnect.  This customer tool now includes a more intuitive user interface and additional functionality that enables customers to better manage their voice, data, cloud and IT services in real-time from a computer, tablet or mobile phone.  

    One of the enhancements included in this new version of BirchConnect is the ability to self-initiate and track trouble tickets, eliminating the need to call-in for service issues or status requests.  This feature was designed to improve customer-initiated trouble resolution intervals.  Additionally, Birch’s Elite customers now benefit from an easier and more intuitive tool that can be used to manage their large and complex multi-location accounts.

    Birch’s industry-leading Hosted Microsoft Exchange (HME) has also been optimized in this new version of BirchConnect. “We have changed the entire look and feel of our HME product, taking a very complex Microsoft email administration and making it easy for all business users to manage their email platform more efficiently,” said Ashish Parikh, Senior Manager of IT Development, Birch.

    “Our goal with this new release was to streamline and automate the service process, enabling our clients to focus on the most important things – managing their business and serving their customers,” said Kristen Ritchie, Vice President of Customer Care, Birch. “This release is just one more example of why Birch stands apart from other companies when it comes to superior customer care.”

    About Birch Communications

    Birch Communications, Inc. is a leading technology service provider of IP-based communications, broadband, cloud and IT services to small, mid-sized, enterprise and wholesale businesses. Our services comprise voice, network, cloud and IT services in all 50 U.S. states, Washington DC, Canada and Puerto Rico. For more information, visit


    Media Contact:
    Tim Phelps
    Director of Marketing Communications 
    Birch Communications, Inc.

    Topics: Press Release