ATLANTA, May 1, 2013 (GLOBE NEWSWIRE) -- Cbeyond Inc. (Nasdaq:CBEY), the technology ally to small and mid-sized businesses, today expanded its service portfolio to include TotalAssist™ Services, a strategic set of services designed to alleviate the burden of IT management for customers. With the launch of TotalAssist, Cbeyond is now the only services provider positioned to completely support and guarantee quality of service for the entire small and mid-sized business IT user experience from a user's desktop through a private, secure network right to an enterprise-class cloud data center.
Through TotalAssist Services, Cbeyond removes the hassles of cloud transition and post-implementation management, providing customers with Cloud Migration and Management Services to ensure a smooth transition experience.
With Cbeyond experts ensuring secure, rapid data migrations — ranging from a single file to an entire server infrastructure — customers can feel confident that their applications and information will be moved successfully.
"With larger IT and telecommunications companies that we've previously worked with, reaching support can be a maze of menus and call transfers that successful businesses just don't have time to deal with," said Joseph Reyes, IT manager at Bellicum Pharmaceuticals, a privately held biotherapeutics company headquartered in Houston, Texas. "Cbeyond's TotalAssist ensures we only have to dial one number to troubleshoot any IT issues, saving us significant time and enabling us to focus more on growth-driving projects while remaining confident our technology is functioning efficiently."
TotalAssist Services offerings currently available include:
- TotalAssist Cloud Enablement Services, which provide turn-key migration of an entire on-premise IT infrastructure or from a different provider to the cloud through Cbeyond's secure network, as well as enterprise application management for SQLServer databases, Microsoft Exchange and Sharepoint. Designed specifically to address the cloud transition needs of small and mid-sized businesses — from planning to migration to ongoing management in a private data center — TotalAssist Cloud Enablement Services are available for new or existing customers throughout the US.
- TotalAssist Managed Services, which is a proactive, fully managed service to support LAN, IT infrastructure and computers for customer on-premise technology. The service includes IT Support Services with rapidly deployable IT repair technicians; Remote Monitoring and Management; Help Desk & Remediation Services; as well as Proactive Security and backup features.
- TotalAssist Professional Services which are delivered by a dedicated team of professional IT services experts who perform highly customized and specialized services to meet the specific needs of customers. From designing individual technology solutions to performing large-scale technology refreshes, TotalAssist Professional Services can develop tailored solutions that solve the business needs of customers.
"Despite the tremendous cost savings the cloud provides, some businesses are still hesitant to make the transition to the cloud due to lack of expertise or fear of a laborious and expensive migration process," said Matthew Stevens, vice president, Professional Services at Cbeyond.
"TotalAssist makes the move from the IT closet to the cloud as painless as possible. Moreover, through our Managed and Support Services offerings, our customers can rest easy knowing a team of dedicated technology professionals are continually monitoring and managing all their technology systems to ensure optimal performance and uptime," he continued.
TotalAssist services are available in all 14 of Cbeyond's markets which include Atlanta, Boston, Chicago, Dallas, Detroit, Denver, Houston, Los Angeles, Miami, San Diego, San Francisco, Seattle, Minneapolis-St. Paul and Washington D.C.
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Cbeyond, Inc. (Nasdaq:CBEY), a cloud and communications services provider, is the technology ally for small and mid-sized business. Our private, proactively-managed IP network connects customers to voice, data and enterprise applications hosted in our award-winning cloud data centers. Since 1999, Cbeyond has served the unmet needs of businesses through technology and service innovation. We were the first company to build an all-IP network specifically for small businesses and among the few to offer consultative sales and service professionals onsite. Today, our expanded portfolio helps customers reduce the burden of outlaying capital and manpower to manage infrastructure. Creating an exceptional customer experience is in our DNA. It's why more than a third of our approximately 60,000 customers come from referrals. For more information on Cbeyond, visit www.cbeyond.com and follow Cbeyond on Twitter: www.twitter.com/cbeyond.
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