Press Releases

    Customer Data Security Remains a Supreme Focus of Birch®

    Posted by David Aparicio

    Jun 9, 2015 6:00:00 AM

    Company’s TotalCloud® Data Center robust features are the answer to Data Security concerns.

    Atlanta – June 9, 2015 – Birch Communications (“Birch”) a leading nationwide provider of communications, network and cloud services to small, mid-sized, enterprise and wholesale businesses, responded today to the May 20, 2015 Pew Research Center Survey addressing concerns of Americans over data insecurity and potential security breaches at a time where major retailers, health insurance companies and financial institutions have seen an increase in the number of security breaches. Birch is committed to providing data security in a complete  approach including both physical barriers and network barriers. (

    Small businesses often find themselves in a conundrum. They need secure data center capabilities, but with on premise solutions. Maintaining the hardware, and more importantly, keeping data secure at an enterprise level is simply unattainable. Large and enterprise-class customers need scalability and the ability to traverse extremely private data for their customers. Birch customers include small to enterprise businesses and even other providers through wholesale agreements, so its solutions address the needs of all these segments. 

     “With Birch’s TotalCloud Data Center service, customers can be certain that their information is 100% safe and secure at all times. Our data centers have completed stringent SSAE16/SOC2 audits and a SOC3 certificate; by these, we can say that each facility exercises proper control over critical systems, processes and personnel. This also provides the foundation for additional technologies and processes to be layered in order to enable HIPAA and PCI compliance,” said Marty Turner, Vice President of Engineering at Birch.

    Birch owns geographically-diverse data centers across the U.S., providing the power and security of enterprise cloud computing within reach of any-sized business. Advanced physical safeguards and security features are incorporated throughout Birch’s state-of-the-art data center facilities, including reinforced entry with bulletproof glass and reinforcement, down to individually locked server cages.  Birch Cloud services optimally protect a business’s data and sensitive information via multi-layered, built-in security protocols, completion of stringent security and availability certifications, plus intrusion detection and protection systems.

    The private Birch IP network, which includes not only data centers but also Metro Fiber, Metro Ethernet, T1s and other broadband, is protected with intrusion protection systems, core firewalls and other sophisticated security management features. Performance is monitored 24/7 by certified engineers. Physical Infrastructure, hardware and network are guaranteed by SLAs, making TotalCloud Data Center the ultimate customer experience.

     “I think our actions speak for themselves in this case. Keeping our customer information secure and private is a top priority at Birch,” said Turner. “Our customers can rest assured that we are taking every possible measure to protect their information at all times, whether they use our network or cloud data center. Both are continuously monitored and have up-to-date protection against ever-emerging threats.”

    To learn more about Birch’s entire suite of cloud and network communication services, including TotalCloud Data Center, visit

    About Birch Communications

    Birch Communications, Inc. is a leading technology service provider of IP-based communications, broadband, cloud and IT services to small, mid-sized, enterprise and wholesale businesses. Our services comprise voice, network, cloud and IT services in all 50 U.S. states, Washington DC, Canada and Puerto Rico. For more information, visit


    Media Contact:
    Tim Phelps
    Director of Marketing Communications 
    Birch Communications, Inc.

    Topics: Cloud PBX, Press Release, TotalCloud