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Small
Business.

Choosing the right provider for your technology isn’t an easy decision. That’s why for our largest customers, Birch has an Elite Service Team to handle your account.

Our Elite Service Team is trained to provide you with a system of support continuity that your enterprise requires to successfully develop, deploy and manage your Birch services. It’s a dedicated one-stop shop where all of your service needs can be handled by simply calling a highly-trained Elite Account Representative:

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Dedicated account managers

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24/7/365 support

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Project-managed conversions

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10-second average wait time during business hours

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A direct line to your assigned account representative

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Regular and proactive calls to determine if additional services or changes are needed

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Priority handling for location moves and additional lines

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Your conversion and transition program will be developed specifically for you, based around your individual circumstances. An Elite Account Representative will guide you through every step of the transition process. It’s just the beginning of our commitment to quality and your satisfaction. 

Service Analysis
We will analyze the details of your existing service and any changes you may require at conversion. This key step will help us make sure your transition is as smooth as possible.

Service Conversion
A conversion representative will give you a welcome call and keep you up to date on the status of your conversion to Birch. He or she will be your primary point of contact during this process.

Order completion and follow-up 
Once your service / installation order has been completed, an Elite Account Representative will be assigned to your account and will be your primary point of contact moving forward for any billing and service-related questions you may have.

eConsole Online Management
eConsoleSM provides enterprises with online, real-time visibility, management and control of their communications services:

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Track trouble tickets by date, ticket number, your internal ticket number, service ID and status
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Service inventory reports by account, location name, address, product, service ID, carrier
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Track orders by date, order number, ID, status, billing and service telephone number
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Submit trouble tickets
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Control permissions