Birch is now Fusion

Carrier Support

If you are a carrier needing assistance with services provided by the former Birch Communications, please use the information below for assistance with Customer Service Records, Local Service Requests and Local Number Portability issues.

LSR, CSR and Toll Free Requests

Use the options below to submit requests related to Birch Communications Lines.

Local Service Requests

CSR Requests

Toll Free Requests

CSR & LSR Escalations

Use the options below for escalations related to CSR and LSR issues. The information provided via the form ensures we take care of your needs quickly and thoroughly.

LSR Escalation Requests

CSR Escalation Requests

Hours of Operation

Hours of operation for submitted requests are Monday through Friday, 8 am - 5 pm EST, with the exception of the following observed holidays:

  • New Year’s Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day & the Day After
  • The Day Before Christmas & Christmas Day